Now that the first hundred plus residents from both Get Living London and Triathlon Homes have moved in to East Village, it’s time for us to meet the management teams who make sure that everything is running smoothly for our residents.
Many of the East Village management team have been picked from the local area, as they are already experts on all things Newham and east London related. We decided to pop along for a cup of tea to meet a few members of the new team and find out a little more about what they are up to.
Zara Hassain – Service Coordinator Supervisor
East Village were keen to employ local people – are you a Newham-ite?
We’re all from around here – I’m from Forest Gate, so this is an amazing location for me to work in. Broadgate (the parent company of the East Village Management Team) wanted to employ local people and use local agencies too – it’s something to be proud of and we’re all proud to be working here.
What did you think when you moved into your new offices?
This is a big place; we’re just in a corner of the site at the moment, but it’s pretty tiring walking around the whole Village. In the middle of the night, it does feel like you’re in the middle of nowhere because there’s not enough people here yet – they’re coming in gradually.
What have you been up to over the last few months?
We’ve been managing the moving in of residents with a schedule in order to prevent swarms of people coming in one go and causing unnecessary delays. We’ve also been helping with parking – it’s restricted parking, so not everyone will have a parking space, but we’re giving people a two-hour window where they can load and unload things into their homes. Another big thing has been making sure everyone moves in smoothly and checking everything is okay once they’ve got their things into their apartments – and then tidying up afterwards. It’s a big job; it’s been very exciting!
Richard Harbard – Estate Director
How did you end up at East Village?
I was effectively the first person to be recruited for East Village Management Ltd., with the role to recruit all the team, write up the job descriptions and draw as many people out of unemployment in the Stratford and Newham area as possible. I think we’ve achieved that, with 13 out of the 16 guys here coming out of the local area.
What is your role?
I now help to manage everything that runs outside of the apartments here. We have our own in-house team that will be doing certain levels of maintenance and work, but also there are more technical areas of mechanical and electrical equipment that needed professional people to come in, so we helped plan that out and find the right company for us.
What is your background?
I was in the military for 25 years; I joined at age 16, two weeks out of school, and left in 2008. I think military sets you up for all types of things and depending on what type of person you are within the military environment, helps how you come and what you go on to do. After I left, I took a Masters of Science in Facilities Management and two A-Levels in health and safety. Having looked after large in-house teams and been involved with logistical roles, it’s all translated nicely.
Mark Taylor – Service Coordinator
Where do you sit within the company?
As Service Coordinator, I man the reception desk – greeting residents and helping them with any issues they might have with their houses and the maintenance of them. I also help sort out the residents’ packages when they’re not in and will be making sure they get them.
What are you looking forward to the most when East Village is full of residents?
We’re preparing for everything and anything at the moment, so it’ll be interesting to see what we actually need to do. We’re all a little on edge, as we’ve predicted all sorts of things that could happen, so when more residents move in and these sorts of things don’t happen, hopefully we can all take a breath and relax!
Lots of luck to our very lovely Team East Village. We’ll be catching up with them in a few months to see how life has changed as the Village becomes more and more populated.